Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not, we're happy to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at micaelabeahanuma@hotmail.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods, custom products, personal care items, hazardous materials, and gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we'll let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at micaelabeahanuma@hotmail.com.